Monday - Friday 7am - 7pm CST
Upon receipt of your order, if you are not completely satisfied, please contact us within 30 days. A return authorization number will be assigned, providing the product or products to be returned are in resalable condition. Products returned without a return authorization number will not be accepted for a refund or exchange. In accordance with federal packaging regulation 9CFR Part 112, vaccines may only be shipped in the manufacturer's original, unopened container. This regulation helps insure vaccine quality and consistency in labeling. However, because of this regulation, we cannot accept open packages of vaccines for return or replacement once the seal or package has been broken. According to federal laws, once a prescription order has been filled, it is also non-returnable.
RAPID VACCINE SHIPMENT
We recommend all vaccines be shipped next day air. During the warmer months of the year, questions arise about vaccines that may arrive warm. All of our vaccines are shipped in insulated styrofoam coolers with ice packs. Vaccines are non-returnable unless shipped by air. In most cases, this will not prevent the ice pack from melting by the time your package arrives. The vaccine may arrive warm. This does not effect the efficacy or safety. The vaccines from the manufactures are shipped to us in the same manner. Once you receive your vaccines, place them in the refrigerator and avoid exposing them to direct sunlight or freezing conditions. It's advisable to allow the vaccine to warm up to room temperature before injecting into the animal to avoid any discomfort or shock during the vaccination process. Vaccine orders placed on Thursday through Sunday shipping "ground" will not ship until the following Monday
Great care has been given to provide you the most current, accurate information about products and services offered. However, occasionally an unintentional error may occur. For that reason we cannot be held responsible for typographical or pricing/misprint errors. Prices are subject to change.
Pet Supplies Delivered does not manufacture any of the products it offers. Therefore, customers are reminded to always read and follow manufactures' labels.